3D Printing - Terms of Use

TERMS OF USE

General Terms of Use

Subject of the General Terms of Use

These General Terms and Conditions (hereinafter referred to as "Terms of Use") apply to all contracts concluded through the online store www.3dlarge.com with NADKAM-1965 EOOD, headquartered and registered at: Sofia, 68 "Gorski Patnik" Street, office 3, and customers who are consumers.

A consumer is any natural and/or legal person who enters into a transaction for a purpose that is neither commercial nor can be classified as part of their independent profession.

Acceptance of the terms

The client accepts these terms and agrees to them as soon as they place an order.

Exclusivity Clause

The inclusion of general terms or conditions of the client's contract that differ from these general terms is rejected, unless they are expressly acknowledged by NADKAM-1965 EOOD.

Conclusion of a contract

4.1. Internet presentation of NADKAM-1965 EOOD website www.3dlarge.com

The presentation of products on the website does not constitute an offer in the legal sense. It is an invitation for the customer to make an offer themselves. The offer in the legal sense is made by the customer by placing an order. The confirmation of receipt of the order is carried out together with the acceptance of the order immediately after sending, via an automated email. With this confirmation email, the sales contract is concluded.

4.2. Order Process

In the general overview of the assortment of the online store www.3dlarge.com, the customer can select the desired product or products by clicking the "Buy" button. The selected goods are temporarily stored in the cart during the customer's visit to the site www.3dlarge.com. By pressing the button next to the items listed in the shopping cart, the customer proceeds to the ordering process. On the next page, the customer is prompted to log into their account for the online store if they already have a profile, or to register as a new user. The customer then selects their desired delivery location and preferred payment method, and enters the necessary information to complete the payment. Before submitting the order, the order details are summarized in the "Order Overview." The customer can review their information in the order overview and make corrections if necessary before finalizing their order by clicking the "Submit and Pay" button and sending it to NADKAM-1965 EOOD. By clicking the "Submit and Pay" button, the customer makes a binding offer to purchase the selected goods.

4.3. Order Confirmation

Upon receiving the order, NADKAM-1965 EOOD sends a notification email to the email address provided by the customer, confirming the receipt of the order and reproducing its content (hereinafter referred to as "Order Confirmation"). If NADKAM-1965 EOOD rejects the conclusion of the contract, this will be communicated to the customer by a call from our representative.

Storage of the contract text

The text of the contract, i.e., the information provided by the client for sending an order, is stored by NADKAM-1965 EOOD and can be viewed by the client in the "My Account" menu under "My Orders." In addition, NADKAM-1965 EOOD sends a confirmation of the order and these terms to the email address provided by the client.

Right of withdrawal

6.1 According to the general terms of the internet platform 3dlarge.com for e-commerce and in accordance with the Consumer Protection Act (CPA), you have the right to withdraw from the purchased products within 14 days from the date you received your order.

6.2 The return of rejected products is at the Client's expense.

6.3 If you cancel the order, we will refund the amount due to you no later than 14 days from the date we received the returned product(s).

6.4 The payment is made using the same method that you used for the initial transaction, unless otherwise explicitly agreed with you.

6.5 No fees are charged for making a payment when the right of withdrawal is exercised.

6.6 The payment of the amounts due is made upon provision of correct bank account details, including bank name, account holder, IBAN, and BIC, in the order described in Article 54 and the following of the Consumer Protection Act. and if the returned product meets the conditions for refusal. Shipments with products that have been damaged during transportation due to inappropriate packaging will be returned to the customer at their expense.

6.7 If the returned products do not meet the conditions and we determine that they have been used, are damaged, or do not have the original packaging, they will be re-evaluated, and the difference will be paid to the customer.

6.8 NADKAM-1965 EOOD reserves the right not to refund returned products in the event of a right of withdrawal if they are damaged and cannot be used or offered again. In such cases, we will contact you to clarify the details.

6.9 The right of withdrawal does not apply to orders for the delivery of products that are made according to the individual requirements of the customer, tailored and adapted to their personal needs.

6.3 Right to exchange

6.3.1. The client has the right to exchange the product for another within 30 days from the date of receipt. To do this, they are required to notify NADKAM-1965 EOOD of their intention by filling out and sending a return and exchange form. In the form, the client should specify the product they are returning and the product they wish to exchange it for.

6.3.2 NADKAM-1965 EOOD does not carry out exchanges without receiving a correctly filled out form and until it receives the product that is to be exchanged.

6.3.3 NADKAM-1965 EOOD replaces products only if they are available and/or in stock at the manufacturer's warehouse.

6.3.4 If the replacement cannot be carried out, NADKAM-1965 EOOD is obliged to inform the client about it.

6.3.5 The products you return while exercising your right of exchange must be in their original packaging, not damaged or used.

To download a sample return form CLICK HERE

Prices

All prices are final prices for all goods; for all customers.

Shipping costs

Delivery costs are added to the specified prices. Details regarding the amount of delivery costs can be found in the offers. The corresponding value-added tax is included in the delivery costs.

Delivery terms

Unless otherwise agreed, delivery is made to the address specified by the customer, or to a courier company office.

The delivery period begins to run after the order is received from the customer and after the payment of the order value via bank transfer. The processing and shipping time for available products is within 24-48 hours.

In case of damage to the products during transportation, the customer must immediately notify the transport company of the damages and claim compensation for them.

NADKAM-1965 EOOD is not responsible for any obstacles in delivery caused by couriers or manufacturers. If delivery or adherence to the agreed delivery time is impossible due to circumstances beyond the control of NADKAM-1965 EOOD, it has the right to withdraw from the contract entirely. NADKAM-1965 EOOD is obliged to inform the customer immediately about these circumstances. In such cases, any claims for compensation are excluded. In the presence of delivery restrictions, the customer is informed before the order process begins.

Liability and claims for ownership

The purchase price is payable in advance by bank transfer. All received orders are processed after the issuance of an invoice by NADKAM-1965 EOOD and the receipt of payment by bank transfer from the end user.

Payment terms

Upon prepayment, the client transfers the amount of the invoice within 14 days after signing the contract to the account of NADKAM-1965 EOOD (the bank details can be found in the "Data" section of the page). The shipment of the goods is carried out only after the payment has been received.

If the client does not transfer the amount on the invoice within 14 days after signing the contract to the account of NADKAM-1965 EOOD, the contract is considered null and void.

Guarantees

Unless otherwise specified, the general legal provisions apply.

The warranty is excluded in the case of defects caused by the customer. This applies especially in the case of improper handling, incorrect operation, or unauthorized attempts at repair.

The shortened statute of limitations does not apply in cases of damages caused by a breach of obligation due to gross negligence on the part of NADKAM-1965 EOOD or intentional or gross violation of obligation due to gross negligence by a legal representative or authorized person of NADKAM-1965 EOOD. The shortened statute of limitations does not apply to claims for compensation for damages caused by negligent or intentional violation of essential contractual obligations. Essential contractual obligations are those obligations whose performance makes the proper execution of the contract possible and on which the client can regularly rely.

If the delivered products have obvious material or manufacturing defects (including transport damages), please inform the supplier immediately about such damages and contact us as soon as possible. Failing to submit a complaint or to contact us immediately does not affect the legal warranty claims and serves solely to assist the service provider in asserting their claims against the company responsible for the delivery of the goods, specifically to file for insurance.

In the presence of a manufacturer's warranty, the customer must submit their claims directly to the manufacturer. The responsibility of NADKAM-1965 EOOD under the warranty is excluded.

Disclaimer

Claims for compensation by the client against NADKAM-1965 EOOD are excluded if NADKAM-1965 EOOD or its legal representative or assistant in execution did not act intentionally or with gross negligence.

This does not affect liability for damages arising from injury to life, body, or health due to negligence or intentional breach of essential contractual obligations or, under the Product Liability Act or in obligations arising from the conclusion of the contract, breaches or other violations of obligations or claims for compensation for material damages. Essential contractual obligations are those obligations whose performance makes the proper execution of the contract possible in the first place and on which the client can regularly rely.

Request for set-off, right of retention

The client has no right to request set-off for our claims unless the client's counterclaims are legally established or undisputed. The client also has no right to request compensation if they assert claims or counterclaims under the same sales contract.

The client may exercise the right of retention only if their counterclaim is based on the same sales contract.

Privacy Declaration

The data protection provisions are included in the Privacy Policy.

Changes to the General Terms / right to change

We have the right to unilaterally change these terms as necessary to eliminate subsequent violations of equivalence or to adapt to changed legal or technical general conditions. We will notify the client of the change by informing them of the content of the amended rules at the last known email address of the client. The change becomes an integral part of the contract if the client does not object in writing or text form within six weeks after receiving the notification of the change in the contractual relationship.

Severability of clauses

If any provision of these General Terms becomes invalid, the validity of the remaining provisions shall remain unaffected.

Applicable law to the contract

The Bulgarian legislation provided for applies to the contractual relations.